top of page

Shipping Policy

At CrunchBites, we want to make sure that your NZ Crunchies reach you in a timely and convenient manner. Please read our shipping policy below for information regarding shipping methods, costs, and delivery areas:

​

1. Shipping Methods:

  • We offer standard shipping for all orders within our designated delivery areas.

  • Shipping methods may include local courier services or self-delivery.

​

2. Shipping Costs:

  • For UUM students and residents living within a 5km radius of our base, we provide FREE shipping as a special benefit.

  • For customers outside these areas, shipping costs will be calculated based on the destination, package weight, and shipping method chosen during checkout.

  • The shipping costs will be clearly displayed at the time of purchase.

 

3. Delivery Areas:

  • Our free shipping offer for UUM students and individuals within a 5km radius of our base is valid only for addresses within these specified areas.

  • For customers outside these areas, shipping is still available, and the applicable charges will be communicated during the checkout process.

​

4. Order Processing and Delivery Time:

  • We strive to process and dispatch all orders promptly.

  • Once your order is placed and payment is confirmed, we aim to ship your package within 24 hours.

  • Delivery times may vary depending on the destination and the shipping method chosen.

  • Estimated delivery times will be provided during the checkout process and may be subject to unforeseen delays such as weather conditions or public holidays.

  • We will notify you via email if delay delivery happens.

​

5. Order Tracking:

  • After your order has been shipped, we will provide you with a tracking number or shipping confirmation details.

  • You can use this information to track the status of your shipment through the designated courier or shipping partner's website.

​

6. Delivery Issues:

  • If you encounter any issues with the delivery of your order, please contact our Customer Support team, and we will assist you in resolving the matter.

  • It is important to provide accurate and complete delivery information to ensure a smooth and successful delivery process.

​

Please note that this Shipping Policy applies to orders placed directly through our CrunchBites website, Facebook, Instagram and WhatsApp. If you have purchased our products from a third-party retailer, their shipping policies and procedures may differ.

​

For any further questions or assistance regarding returns and refunds, please reach out to our Customer Support team via phone call, email, WhatsApp or customer service provided at website.

 

Please review this policy carefully before making a purchase. By making a purchase from CrunchBites, you acknowledge and agree to abide by the terms and conditions outlined in this Shipping Policy.

bottom of page