Return and Refund Policy

At CrunchBites, we strive to ensure your complete satisfaction with our NZ Crunchies products. If you are not entirely satisfied with your purchase, we offer a transparent and hassle-free return and refund policy, as outlined below:

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1. Returns Eligibility:

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

• Perishable items, such as opened or consumed packages of Crunchies cannot be returned for safety and hygiene reasons.

 

2. Return Process:

• If you wish to initiate a return, please contact our Customer Support team within 3 business days from the date of received.

• Provide your order details, including the purchase receipt or order number, along with a brief explanation of the reason for the return.

• Our Customer Support team will guide you through the return process and provide you with the necessary instructions.

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3. Return Shipping:   

• Customers are responsible for the return shipping costs, except in cases of damaged or defective items.   

• We recommend using a trackable shipping service or purchasing shipping insurance for your return.

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4. Refunds:

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If your refund is approved, it will be processed using the original payment method within 24 hours.

   

5. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our Customer Support team immediately and attach videos and photograph along with information and detail description of problem faced.

• We will assess the issue before arranging for a replacement or refund.

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6. Exchange

• Unfortunately, we do not offer any exchange service. If you are unsatisfied with your purchase, please refer to retun and refund policy and place a new order.

 

Please note that this Return and Refund Policy is applicable to purchases made directly through our CrunchBites website, Facebook, Instagram and WhatsApp. If you have purchased our products from a third-party retailer, please refer to their specific return and refund policies.

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For any further questions or assistance regarding returns and refunds, please reach out to our Customer Support team via phone call, email, WhatsApp or customer service provided at website.

 

Please review this policy carefully before making a purchase. By making a purchase from CrunchBites, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy.